Privacy Policy

1. Who we are

Sphere IT Solutions ("we", "us", "our") is an IT consulting business registered in England and Wales. We provide enterprise asset management and enterprise architecture consulting services. Our website is sphere-it-solutions.co.uk.

We are the data controller for personal data collected through this website. If you have any questions about how we handle your data, please contact us at [email protected].

2. What data we collect

We may collect the following categories of personal data:

• Contact information — name, email address, phone number, and company name when you submit a contact or enquiry form.
• Appointment data — name, email address, and any information you provide when booking a consultation or review session.
• Download requests — name and email address when you request a resource such as the CompassWorks Playbook or REACT factsheet.
• Usage data — IP address, browser type, pages visited, and referral source, collected automatically when you visit our website.

3. How we use your data

We use your personal data to:

• Respond to enquiries and provide the services you have requested.
• Schedule and manage consultation appointments.
• Send you resources or materials you have requested.
• Improve our website and understand how visitors use it.
• Comply with legal obligations.

We process your data on the basis of legitimate interests (responding to business enquiries), contractual necessity (delivering services), and, where required, your consent.

4. How we share your data

We do not sell your personal data. We may share it with trusted third-party service providers who assist us in operating our website and delivering our services (for example, email delivery services and scheduling tools). These providers are contractually required to handle your data securely and only for the purposes we specify.

We may also disclose your data where required by law or to protect our legal rights.

5. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact and enquiry data is typically retained for up to three years from the date of last contact.

6. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Object to or restrict processing in certain circumstances.
• Data portability where processing is based on consent or contract.
• Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses cookies and similar technologies to improve your experience and analyse site usage. You can control cookie preferences through your browser settings. We will ask for your consent before placing any non-essential cookies.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.

9. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

10. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: